Privacy Policy
Last Updated: September 14, 2026
Austin ShadeWorks (“Austin ShadeWorks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information or a quote, or otherwise interact with our business.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
Submit a contact or project inquiry form
Request a consultation, estimate, or quote
Communicate with us by phone, email, text message, or through our website
Subscribe to marketing communications
Become a customer or otherwise do business with us
Depending on the interaction, this information may include your:
Name
Email address
Telephone number
Project or property address
ZIP code
Information about your home, business, windows, or project
Product interests and preferences
Photos, files, or other information you choose to submit
Communications with Austin ShadeWorks
Please do not submit sensitive personal information through our website unless it is specifically requested and necessary for us to provide a service.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through our website platform, cookies, analytics technologies, and similar tools. This may include:
IP address
Browser and device information
Operating system
Referring website or source
Pages viewed
Date and time of visits
General website interactions
Marketing campaign or referral information
We may use this information to operate our website, understand how visitors use it, improve the user experience, measure marketing performance, and maintain website security.
How We Use Your Information
We may use the information we collect to:
Respond to questions and project inquiries
Schedule consultations and appointments
Prepare estimates, proposals, and quotes
Provide products and services
Communicate about your project, order, installation, service, or account
Maintain customer and project records
Provide customer support
Improve our website, services, and customer experience
Analyze website traffic and performance
Measure the effectiveness of advertising and marketing
Send marketing communications where permitted by law
Prevent fraud, spam, abuse, and security threats
Comply with legal and regulatory obligations
Protect the rights, property, and safety of Austin ShadeWorks, our customers, and others
We may also use information for other purposes that are disclosed to you at the time it is collected.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website activity, measure performance, and support marketing and advertising.
Some cookies are necessary for basic website functionality. Others may be used for analytics, interaction history, advertising, or marketing purposes.
Where available, you may use our website's cookie controls to accept or reject optional cookies. You can also manage cookies through your browser settings.
For additional information about the cookies used on our website and your available choices, please review our Cookie Policy.
Website Analytics & Advertising
We may use analytics and advertising services to better understand how visitors find and interact with our website and to evaluate the effectiveness of our marketing.
These services may collect information through cookies, pixels, tags, or similar technologies. Depending on the services we use, information may include browser and device data, pages visited, interactions with our website, referral information, and advertising campaign information.
We may update the analytics and advertising services we use as our marketing program evolves. Where required, optional tracking technologies will be subject to applicable consent choices.
How We Share Information
We do not sell your personal information for money.
We may disclose personal information when reasonably necessary to operate our business or provide services to you, including to:
Website hosting and technology providers
Customer relationship management and business software providers
Manufacturers, vendors, and suppliers involved in fulfilling your project
Installation or specialty service partners when necessary for a project
Payment processors and financial service providers
Email, communications, and scheduling providers
Analytics and marketing service providers
Professional advisers such as accountants, attorneys, and consultants
Government authorities or other parties when required by law
We expect service providers that process personal information on our behalf to use it only as appropriate to provide their services and subject to applicable legal obligations.
We may also disclose information if reasonably necessary to protect our rights, investigate fraud or security concerns, enforce agreements, comply with legal process, or protect the safety of our business, customers, or others.
If Austin ShadeWorks is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction.
Marketing Communications
If you choose to receive promotional emails or other marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in the communication or by contacting us.
Opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications regarding an active inquiry, project, order, appointment, or customer relationship.
Text Messages
If you provide your telephone number and consent to receive text messages from Austin ShadeWorks, we may use text messaging to communicate with you regarding inquiries, appointments, projects, orders, installations, service, or other matters related to your relationship with us.
Where required, marketing text messages will be sent only with appropriate consent. Message and data rates may apply. You may opt out of text messages by following the instructions provided in the message.
We do not sell or share text-message opt-in information or consent with third parties for their own marketing purposes.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and project records, comply with legal and accounting requirements, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and our relationship with you.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting personal information online.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights or choices regarding your personal information. These may include the ability to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses of your information.
You may contact us using the information below to submit a privacy-related request.
We may need to verify your identity before completing certain requests. We will respond to valid requests as required by applicable law.
Third-Party Websites
Our website may contain links to websites, services, social media platforms, manufacturers, or other third parties that we do not control.
This Privacy Policy applies only to Austin ShadeWorks. We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website and services are intended for adults seeking window treatment and related home or commercial services and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it as appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or the services available through our website.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information you have provided to us, please contact:
Austin ShadeWorks
Email: sales@austinshadeworks.com
Phone: (512) 472-1768